SHIPPING TERMS & CONDITIONS

Free shipping offer not available to all parts of the United States, certain restrictions may apply. Orders can only be shipped to addresses in the United States, and APO/FPO addresses currently.

Domestic Shipments

Federal Express is our Standard and Preferred shipping method. Orders can also be shipped First Class USPS. Federal Express cannot deliver to PO/APO/FPO addresses. Shipment tracking is only available for UPS shipments.

Federal Express Ground services are not available to Alaska or Hawaii. Orders to Alaska or Hawaii must be shipped by either Fed Ex Freight or USPS. A $10.00 UPS surcharge will be added for Federal Express Freight service to Alaska or Hawaii.

Standard Shipping Rates

Fed Ex Ground shipments within the continental United States: $8.99

Fed Ex Freight shipments within the continental United States: $13.99

Fed Ex Freight shipments to Alaska or Hawaii addresses: $23.99 (including $10.00 surcharge)

USPS First Class shipments to addresses in the U.S. and APO/FPOs: $8.99 

Backorder Shipping Policy

We will ship your order within 2-5 business days after the order was placed assuming that all ordered products are in stock. If you ordered multiple items and some items are on backorder, we will create a partial shipment and ship all available items if you have selected "Ship available items now. Ship backordered items when available." as your Backorder Preference. There will be no additional shipping cost for you. All backorders will be shipped via Fed Ex ground service within the continental United States, or First Class USPS to Alaska or Hawaii.

RETURNS AND REFUNDS POLICY

Returns Policy

Our guarantee is unconditional. If any purchase fails to meet your complete satisfaction, for any reason, you may return it or exchange it within 30 days of receipt of your shipment. Before returning any product, you MUST obtain a Return Merchandise Authorization number (RMA) from a customer service representative by calling 1-904-387-5300. We can only process returns and refunds for items directly purchased from NationwideFurnitureFLA.com and filled by Nationwide Mattress and Furniture Warehouse. Proof of purchase is required. Your return must be in the original package and include the original invoice received with the merchandise. Send the package prepaid, via Federal Express or insured U.S. Mail to:

Nationwide Mattress and Furniture Warehouse
Attn: Returns Department
769 Edgewood Ave N
Jacksonville, FL 32254

Refunds

You will receive a credit via your original method of payment. Please allow 10-14 business days for processing of returns and issuance of credit upon receipt by Nationwide Mattress and Furniture Warehouse. Please note that we can refund the initial shipping costs only if the return is a result of our error. If you are returning a gift purchased directly from NationwideFurnitureFLA.com, you will receive a gift certificate for the value of your return which may be used at any time toward your purchases at NationwideFurnitureFLA.com. The gift certificate will be emailed to you once the original product has been returned to Nationwide Mattress and Furniture Warehouse (don't worry; we won't let the gift giver know about your return).

If you used a promotional code or certificate to pay for any part of an item that you want to return, you will be credited only the amount charged to your credit card. If you used a gift certificate to pay for any part of an item that you want to return, you will receive another certificate of equal value for future use.